Since the products sold by holylasers.com are virtual irrevocable goods, our company does not accept refund requests after completing the order and sending the product. Dear customers, you need to know this before purchasing our products. Please note that any gifts provided by our company are provided by our partner company, and do not involve any refunds and chargebacks.
Of course, in some rare cases, we will also treat and deal with special issues.
Therefore, we will process your refund request in the following circumstances:
Products not received: Due to issues with your email provider or your personal mail reception, you may not have received a delivery email from our company. In this case, please contact our online service staff for assistance. From the date of placing the order, if you have not received the mail delivery from our company within 14 days, and you have not submitted a refund request to our company in writing, our company will regard this product as accepted and ordered.
Product problem: Although our company has thoroughly tested all products before they are released, it still does not rule out a few accidents. If such related problems occur, please submit them to our technical service department for review and resolution as soon as possible. Our company reserves the right to resolve and correct product errors and defects within 72 hours. If any product identified by the audit is defective, our company will not be able to resolve and correct it within 72 hours, and our company will refund the full amount. Or, replace the equivalent value product according to your requirements.
Product does not match: Please contact my technical service department for resolution within 14 days from the date of purchase. Please also provide relevant evidence to prove that the product you received does not match the product you purchased. If you are unable to provide evidence, such complaints will be considered invalid.
In short, our service team will do our utmost to help you and provide the most professional service. Thank you for purchasing our products.
contact us: service@holylasers.com